Returns & Exchanges
At The Croft House, we want you to be completely satisfied with your purchase. If your garment is not quite right, you can return or exchange any unworn items within 28 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the garment is in its original condition.
Ship to The Croft House
Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location.
Refund Processing
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing