Frequently Asked Questions
Everything you need to know about our premium knitwear and services.
What materials are used in The Croft House garments?
We pride ourselves on using only the finest natural fibers, including locally sourced British wool, soft lambswool, and luxury cashmere to ensure durability and comfort.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return shipping label.
How should I care for my wool knitwear?
To maintain the shape and quality of your garments, we recommend hand washing in cool water with a gentle wool detergent and laying flat to dry.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
Are your products ethically manufactured?
Absolutely. We work closely with traditional mills and small-scale manufacturers across Scotland and the UK to ensure fair wages and sustainable production practices.